The “Future of Healthcare: Computerisation, Automation, and General Practice Services” project is a collaboration between the Oxford Internet Institute and the Oxford Department of Engineering Science at the University of Oxford.
The first phase of this multi-year project seeks to understand the work practices that occur in primary care. Then, to create a score of automation potential and apply this measure of “automatability” to our understanding of primary care tasks. The second phase of this project uses this evidence base from phase one that shows the breadth of automation and what can be automated and attempts to understand how primary care occupations will change in the future. This phase of the project also incorporates design thinking. Using a participatory design method, patients and primary care staff are engaged through design workshops to provide input on the specific needs and requirements for how automation and artificial intelligence systems can best support their situated day-to-day work.